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Client Privacy Policy

Your confidentiality is important to us.

THAT! Interpreting Services of Deaf & Deaf-Blind, Inc. (also known as TISDDB) is firmly committed to the privacy of its members.


The information contained within the member profile you register is solely used to match posted information with potential Providers or projects. Client and Provider contact information is NEVER released to third parties of any kind. Provider profiles are displayed in search results listings WITHOUT contact information. Provider contact information is only revealed to Clients AFTER Providers proactively accept an assignment and are confirmed by the Client. Client contact information is revealed to Providers after the Provider is confirmed and as determined necessary by the Client.

Registered TISDDB clients and providers can be assured that none of the information submitted to TISDDB will ever be sold or redistributed without express consent.

Information Collection and Use

TISDDB is a Web-based marketplace that directly connects businesses with providers. TISDDB is the sole owner of the information collected on this website. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. TISDDB will not provide any personally identifying information on individual members to any third party, except in connection with possible employment, with the Provider's consent, as explained below.

All registered TISDDB members click the "I AGREE" checkbox on the Registration form to agree to the TISDDB Privacy Policy and Terms of Service. Registered Providers on TISDDB agree that some profile information is made accessible to Clients who conduct searches of the TISDDB database. This information includes Providers' skills, experience, education level, compensation, work availability, region, self-evaluation, and member statistics. Such information does not identify the specificity of the individual member.

TISDDB will contact the Providers who match Client postings via an Assignment Notification email. At that point, the Provider has the option to accept an assignment and disclose his/her personal information (i.e. name, address and phone number) to the potential Client. When a Provider accepts an assignment and is confirmed by the Client, the Client receives the information in his/her Client account on TISDDB and by email. The Provider's contact information is only revealed to the Client AFTER he/she accepts an assignment and is confirmed by the Client.


To be a registered TISDDB member, clients and providers must first complete the registration form. During registration, clients and providers are required to provide their contact information (i.e. name, address, phone number and email address). This information is used to match Provider profiles with Client project requirements. Any and all information provided will not be given/sold to third parties and is completely confidential. The Provider's contact information is only revealed to the Client AFTER he/she accepts an assignment and is confirmed by the Client. Client contact information is revealed to Providers after the Provider is confirmed and as determined necessary by the Client.


Cookies are text files that websites use to capture information about the members using their sites. TISDDB uses cookies to recognize the information registered Providers and Clients provide on our website. (For example, a registered member logs out of TISDDB. The member returns to TISDDB to log into the website. The member's username already appears in the login form, and the member is only required to enter their password to login.) TISDDB members must have cookies enabled on their browser(s). Cookie preferences are set within each browser's Internet options/preferences.

Should TISDDB allow advertisers on the website, some of these advertisers may use cookies. TISDDB will have no access to or control over these cookies.

Log Files

TISDDB logs IP addresses for system administration purposes. This information is used to diagnose server problems, monitor traffic patterns, analyze trends, administer the website, track member user patterns, and identify the most popular areas of the website to deliver content most relevant to registered members. IP addresses are not linked to personally identifiable information and are only used to gather broad demographic information for aggregate use, except in the case of fraud.


Should TISDDB share aggregated demographic information with partners and/or advertisers, such information will not be linked to personal information that identifies individual members.


TISDDB contains links to other websites and is not responsible for the privacy practices of such websites. TISDDB encourages its members to read the privacy policies of all websites. This privacy statement applies solely to information collected by TISDDB.


TISDDB takes every precaution to protect registered member information. When Providers and Clients submit sensitive information via the website, their information is protected both online and offline.

TISDDB is a GoDaddy Secure Site. Please click the GoDaddy logo in the login section of the home page to view our official GoDaddy certificate. All transactions performed through TISDDB are conducted in a Secure Socket Layer (SSL) session. The Secure Socket Layer encrypts all transaction data for transmittal in a format that prevents data theft. This process protects all private information from being disclosed to third parties. While on a secure page, the lock icon should be shown in or next to the URL address bar of the top of the browser (e.g. Firefox or Internet Explorer).

While TISDDB uses encryption to protect sensitive information online, we also protect member information offline. All member information is restricted within our offices. Servers used to store personally identifiable information are housed in a secure, supervised environment. In addition, only TISDDB employees who need specific information to perform a task are granted access to personally identifiable information. Furthermore, all employees are current with our security and privacy practices. Every quarter, as well as any time new policies are added, employees are notified and reminded about the importance of privacy, and what they can do to ensure the protection of sensitive member information.

If you have any questions about TISDDB website security, please contact us.

Mandatory Communications

TISDDB sends all newly registered members a welcome email to verify their email addresses. At times, TISDDB sends service announcements to its registered clients and providers. Members cannot unsubscribe from service announcements that discuss upcoming changes that affect their TISDDB accounts. In addition, we communicate with registered members via personal emails or phone calls to provide requested services.

Optional Communications

Established clients and providers receive monthly e-newsletters containing information on TISDDB products, services and announcements. Occasionally, registered members receive e-postcards that highlight special TISDDB announcements and features. Registered members can opt-out of the above listed communications. Please see our Choice/Opt-out section below.


Upon registration, clients and providers can opt-out of our monthly e-newsletters and e-postcards containing service announcements. At any time, members can modify their TISDDB email (service announcement) preferences by updating their account information.

Correction/Updating Personal Information

Registered clients and providers may correct and update their personal data listed on TISDDB. . In addition, members who desire to opt-out of our service may contact us to request that their account(s) be deleted at any time.  Accounts that have pending accepted assignments, unsubmitted invoices, or pending payments will be removed from the Client directory and will only be deleted AFTER all transactions have been completed and all accounts are cleared.

Notification of Changes

If we alter our Privacy Policy, we will post all changes in the Client and Provider Announcement areas. If we decide to use personally identifiable information in a manner different than what was stated at the time of user registration, we will notify members via email. At that time, members can choose whether or not TISDDB may use their information in this different manner.